WhatsApp reply templates

Replies to "Is This Still Available?" on WhatsApp

Answer availability questions with the current status and a low-friction next step. If someone else has shown interest, be honest without making the customer feel rushed.

Local detail: For online shops and property teams, say what you can hold and for how long. A clear time or deposit rule prevents a friendly reply from becoming an accidental promise.

Copy-ready replies

Choose the tone that fits the moment.

Available nowfriendly

Hi [name] 👋 Yes, [item/slot] is still available. It is [condition/detail]. Would you like photos, the price or a time to view?

Limited availabilityfirm

It is available at the moment, but I have another enquiry as well. I can hold it until [time/date] once [deposit/confirmation] is received.

Almost gonefriendly

We have one [item/slot] left for [date/size]. The price is [price]. Shall I reserve it for you while we confirm [one detail]?

No longer availablefriendly

Thanks for asking. That [item/property/slot] has just been taken. I can send you the closest option at [price/detail] if that helps.

When to use them

Match the message to the customer’s moment.

A customer replies to an older post or status.
Someone asks about a product, rental or appointment slot.
The item is available but another person is considering it.

Make it sound like you

Small details build trust.

Say whether the status is current as of today.
Offer a useful next action instead of 'let me know'.
If you cannot hold it, explain the rule plainly.

Before you send

Three easy mistakes to avoid.

Promising a hold without a time limit.

Hiding that another enquiry exists.

Saying 'yes' before checking the actual stock or calendar.

Questions people ask

FAQ

Should I mention another buyer?

Yes, if it changes what the customer can reasonably expect. Keep the tone factual, not pressuring.

What if I need to check stock?

Say you are checking and give a time for the update, such as 'I’ll confirm by 2pm'.

How do I handle a sold item?

Acknowledge it is gone and offer the nearest alternative or a waitlist.

Can this work for appointments?

Yes. Replace the item with the date, service length and booking step.

Can Desk AI use our stock rules?

Yes. Add the rules to shared knowledge, then check the live stock before sending.