WhatsApp reply templates

Replies to Menu and Price Questions (WhatsApp Templates)

Answer the item or price first, then ask whether the customer wants collection, delivery or a booking. Keep today’s availability separate from the permanent menu.

Local detail: Use the currency, delivery zones and service hours customers see on your current menu. If a dish sells out, say when the next batch is expected only if the kitchen has confirmed it.

Copy-ready replies

Choose the tone that fits the moment.

Answer and guidefriendly

Hi [name] 👋 Thanks for asking about a menu or price question. We can help with the menu item and current price. Please share quantity, dietary requirement and collection or delivery detail and I’ll confirm the next step.

Confirm the detailsformal

For a menu or price question, I have [known detail]. The current information is item, price, serving size, availability and order cutoff. Please confirm quantity, dietary requirement and collection or delivery detail before I finalise it.

Payment or bookingfirm

Once we confirm quantity, dietary requirement and collection or delivery detail, I’ll send the final amount and payment step. Nothing is treated as confirmed until [approved condition].

Helpful follow-upfriendly

Hi [name], just following up on a menu or price question. Would you like me to help with quantity, dietary requirement and collection or delivery detail, or should I send another option for [date/area]?

When to use them

Match the message to the customer’s moment.

A customer asks about a menu or price question.
You need to confirm item, price, serving size, availability and order cutoff.
A lead needs one clear next step instead of a long catalogue.

Make it sound like you

Small details build trust.

Put the answer about a menu or price question near the top.
Ask only for the detail needed to confirm quantity, dietary requirement and collection or delivery detail.
Keep item, price, serving size, availability and order cutoff current in one approved team reference.

Before you send

Three easy mistakes to avoid.

Quoting item, price, serving size, availability and order cutoff without checking the live record.

Asking for every customer detail before answering the first question.

Treating an enquiry as a confirmed order, appointment or viewing.

Questions people ask

FAQ

What should I answer first?

Answer the immediate question about a menu or price question, then ask for the smallest detail needed to confirm quantity, dietary requirement and collection or delivery detail.

What if the final price or availability can change?

Give the current starting point and name what must be checked before confirming the final amount or slot.

How can several staff members use the same wording?

Keep item, price, serving size, availability and order cutoff in shared workspace knowledge and review every draft against the live record.

Should I send a long catalogue of options?

Start with the relevant option and ask one useful question. Offer the full list when the customer asks for it.

Can Desk AI draft these replies?

Yes. Add the approved prices, policies and FAQs to the workspace, then keep the final review and send action with a person.